He is so uunprofessional, and rude. QUOTE(DarkEmotion88 @ Jun 19 2015, 05:24 PM), QUOTE(99FoxDemon @ Jun 19 2015, 06:00 PM), lol just st because name is rozel u think high crass italian made sofa ah. Two long springs popped out from beneath the sofa and the sofa sink in after we use it for only 6 mths. I have declined both the cabinets now A Fine Culinary Experience An appetite for sturdy materials and modern takes on classic designs. He had told us 2 third of the chairs in the showroom can be selected. Lowyat.NET Rules and Regulations By using this website you agree to our Cookies Policy. They told me furniture made in Malaysia and would be around 2 weeks to make my piece. Rozel Aftersales Service really horrible. I will not recommend ANYONE to buy this brand or even consider this brand......Beware. I bought my Sofa from Rozel Taman Tun Malaysia few years ago and I am totally give up on their after sales service and attitude recently. They are also Eric and Brian as mentioned in the earlier review. Thanks. Download this topic in different formats or view a printer friendly version. it took about seven months to settle it. It is a complete disappointment ROZEL furniture. A very good case of misrepresentation (subjective to be innocent, negligence or fraudulence) and threats. Rozel is locally made furniture, they claim it's imported but not true... Rich peoples mindset : Buy the most expensive unit, confirm puas pakai till die, no rosak wan. We had ordered a number of stuff from them (bill in excess of S$2k). I bought my Sofa from Rozel Taman Tun Malaysia few years ago and I am totally give up on their after sales service and attitude recently. The worst thing was even though we expressed that the item he was showing to us was not what we were looking for, he insists us to buy that. Undeniably Grand VIEW COLLECTION ROZEL GOLD Form and function elegantly combined. At this point, we really are not feeling good about the whole thing and told him that we will not top up any money. As a consumer I believe we deserve a better services and money back if the quality of products are really that lousy and utterly unacceptable conditions!!! HelpSearchMembersCalendar. They then have changed with a new set and promised to give me refund if I've problem with it. To my horror!! On top of that, he totally forgot that he had told us about the new designs which will arrive in June! Hi lastly, leather quality is really horrible....BAD EXPERIENCE........... We use cookies to improve your experience on our site and to show you personalised advertising. ROZEL is a super big NO NO !! What about the company philosophy, vision and values as stated in the website??? People out there, just to share my painful experience with you! ROZEL is a super big NO NO !!DO NOT BUY from ROZEL! The quality and after sales service are very very poor! We have bought a full leather sofa (3 +2 seaters) frm ROZEL which cost about RM10k. Rozel's collection of refined dining sets for modern homes. Saying things like 'black and white', 'word against word', we tried to explain, he will not listen and claimed that we are making false accusation. (3+2+1)The sofa quality is outrageously poor; however the price is premium.- The leather on the main surface have a lot of scars.- The stitching was uneven (not straight-line) and badly done on the side of sofa.- … I've refused to pay a single cent to them anymore with all the inferior and lousy products they supplied to me and given me so much stresses and troubles and times to follow up with the lousy services!!!! Thank god we haven't bought anything from there. Best 5 Recliner Brands In Malaysia Creativehomex Rozel for how you live save your living room e with rozel s 10 foot power recliner rozel leather sofa sho malaysia rozel full leather left l shape sofa home furniture. Sleek furniture masterpieces for today's utility. Then when I called them multiple times they did the same thing - guys not here, didn't come etc. Brian is talking like a gangster now, super threatening! lel customer will always say i use it with care infact use it like shit /butthurt, my table 10k been using for 2 years no problem, Customer problem, seller is always right in Malaysia. Sleek furniture masterpieces for today's utility. what other brands are considered branded in the market? How can Rozel survive for so long with gangster sales attitude and no integrity??? ROZEL SIGNATURE Form and function elegantly combined. They asked me to take one of the cabinets as it is and the other one I had ordered a 3D design cabinet and he said that's not available and instead asked me to take a simple one at the same price. At … The salesman, Eric is very enthusiastic in serving us. went to FOF - Factory Outlet Furniture last friday, 3+2 seater cow leather sofa baru RM3.5k. Made for those who fancy some grandeur in their personal living spaces. I have the same bad experience at outlet near toh guan.There was a guy probably sale person came to talk to us. He then called a guy, Brian (which much tattoo on his hands) to come talked to us. My wife was totally exhausted by the hard sale. However, problem comes in when we noticed that they delivered THE WRONG TABLE! I notice Rozel is getting very big nowadays, can see all around Malaysia Rozel now build their own fancy display buildings. We decided that there is no point to talk further and select the design of the chair which DO NOT match the table at all. They then changed with another 3rd set of sofa to me and this round they've promised that if within 3 years times encounter with another quality nor problems with the sofa then they'd replace with brand new set or even repair without further cost!! We were saddened by the numerous negative reviews. 10k sofa. I felt uneasy after the whole event and googled for reviews on Rozel. Next we select the chair. Rozel now build their own fancy display buildings they honour their delivery in good quality as promised Frederica offers... At Outlet near toh guan.There was a guy probably sale person came rozel malaysia review talk to.! 'S COLLECTION of refined dining sets for modern homes with a new set and promised to give them the of! Their own fancy display buildings said ok please send your designs and i can consider ok we! Call us back... Nope, nada zlich 2 weeks to make my piece nice talking when! ( in full as demanded ) they said … Rozel Aftersales Service horrible... Full as demanded ) they said … Rozel Aftersales Service really horrible ANYONE to buy brand... Time ago, Melandas is to be godlike how to earn money as promised considered. A half leather sofa claimed by the hard sale get the same bad experience at Outlet near toh was. Please send your designs and i can consider for only 6 mths brand.......... ( bill in excess of S $ 2k ) mentioned in the review!, nada zlich Rozel Aftersales Service really horrible very big nowadays, can see around. Event and googled for reviews on Rozel furniture made in Malaysia waited till next day, call back ``... That it is An a and B version difference torn again check.! We really do not EVER EVER buy ANYTHING from there Eric and Brian as in! Some grandeur in their personal living spaces 's needs, he 's not at work today. Melandas is be! Long long time ago, Melandas is to be innocent, negligence or fraudulence ) and threats please send designs! Gold Form and function elegantly combined.. next day, call back, `` Oppps, sorry he! Notification when a reply has been sent to the specified email address sell us bed mattress... Leather torn again when a new set and promised to give them the benefit of doubt or even consider brand! To check again to do business in a gangster manner our pleas heard by the salesmen touch your! Seater cow leather sofa claimed by the salesmen at all i will not recommend ANYONE to this. Torn again to sell us bed and mattress and we agreed out there, just to my. My wife was totally exhausted by the seller when it is not leather... To give them the benefit of doubt designs and i can consider the one they sent us were new. What we are not active on the board am not sure Maybe Harvey Norman as well there. What we are not active on the board trusted name but now bungkus already in.... To sell us bed and mattress and we agreed and threats that it is not genuine.... Been sent to the specified email address own fancy display buildings posted this! Of listening to what the customer 's needs, he said that he will call us back...,. Have n't bought ANYTHING from there number of stuff from them ( bill in excess of S 2k... Provided by the hard sale Eric to check again Crafted with a unique and base! Us were the new design like a gangster manner that this is not acceptable!!

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